Terms of Service
Last updated: November 10, 2026
These terms apply when you create a Waitello account for your business. By signing up you agree to them. Questions: [contact email to be added before launch].
The service
Waitello lets you run a live waitlist that your guests can follow on their own phone or on a screen at your location.
Your account
- You must be at least 18 and able to act for the business you sign up.
- Keep your password private. You are responsible for what happens under your account.
- Give us a working email address so we can reach you about your account.
Your guests' information
You decide which guests to add and what name to enter. You are responsible for telling your guests that their first name and ticket number appear on a public line, and for following the privacy laws that apply to your business. Do not enter sensitive information (such as health details or ID numbers) in the name field.
Plans and payment
- Free: up to 25 guests per day, at no charge.
- Pro: $25 per month, billed monthly in advance through Stripe, until you cancel.
- Cancelling: you can cancel any time from Settings. Pro stays active until the end of the month you already paid for, then the account returns to Free.
- Refunds: payments are not refunded for partial months.
- Price changes: we will email you at least 30 days before any price change takes effect.
Acceptable use
Do not use Waitello to break the law, to harass anyone, to send spam, to overload or probe the service, or to resell it without our written permission.
Availability
We work to keep Waitello running, but we do not promise it will be available without interruption. Keep a backup way to manage your line, such as a paper list, for the rare times it is not.
Ending an account
You can stop using Waitello at any time and ask us to delete your account. We may suspend or close an account that breaks these terms.
Disclaimers and limits
Waitello is provided "as is," without warranties of any kind. To the extent the law allows, Waitello is not liable for lost profits, lost business, or indirect damages, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
Governing law
These terms are governed by the laws of the State of Florida.
Changes
If these terms change, the new version will be posted here with a new date. For significant changes we will also email account holders.