Privacy Policy

Last updated: November 10, 2026

Waitello is a waitlist tool for walk-in businesses. This page explains what information Waitello collects, why, and what you can do about it. Questions: [contact email to be added before launch].

Who this covers

Two groups use Waitello: businesses that sign up to run a waitlist, and guests who are added to a business's line or follow it on their phone.

What we collect from businesses

Account details: your email address, business name, and time zone.
Password: stored only in scrambled (hashed) form. We cannot read it.
Settings: your brand color and whether guest self check-in is on.
Billing: payments are handled by Stripe. Waitello never sees or stores your card number. We keep a Stripe customer ID and whether your plan is Free or Pro.

What we collect from guests

The name and party size typed in by the business or by you at check-in. A name is optional when staff add you.
Your place in line and when you were added and called.

We do not ask guests for a phone number or email, and Waitello does not send text messages.

Your first name is visible to others. The line is shown on a public page and may be shown on a screen at the business. It displays your ticket number and the first word of the name you gave. Use a nickname or initials if you prefer.

Cookies and storage on your device

Businesses: one login cookie that keeps you signed in for up to 30 days.
Guests: your ticket link is saved in your browser so the page can find your place again. It stays on your device.

Waitello does not use advertising cookies, tracking pixels, or third-party analytics.

How we use information

Only to run the service: showing the line, signing you in, billing Pro accounts, sending a password-reset email when you ask for one, and keeping the service secure. We do not sell personal information or use it for advertising.

Who we share it with

Railway hosts the service and its database in the United States.
Stripe processes payments for Pro accounts.
An email delivery provider sends password-reset emails.

We may also disclose information if the law requires it.

How long we keep it

Guest tickets (name, party size, place in line) are deleted automatically after 30 days.
Business accounts are kept until you ask us to delete them.

Your choices

Businesses can ask us to correct or delete their account. Guests can ask the business to remove them from the line, or contact us to have a ticket deleted sooner. Write to [contact email to be added before launch].

Children

Waitello is not directed to children under 13, and business accounts are for adults.

Changes

If this policy changes, the new version will be posted here with a new date.